Immigration New Zealand (INZ) has warned that it is aware of a rise in phone scams in which callers pretend to be from INZ, often using New Zealand mobile numbers. INZ says these calls are not genuine and that it will never phone people to ask for payments.
According to INZ, scammers commonly claim there is an urgent problem with a person’s visa in order to create pressure or fear. Callers may ask people to “press 1” or to speak to an operator. In some cases they have demanded payment, requested personal information such as passport or bank details, or threatened legal action if the person does not comply. INZ stresses that these calls do not come from the agency and urges people not to engage.
What to do if you receive a suspicious call
INZ advises anyone who receives a suspicious call to take the following steps.
- Do not provide any personal or financial information.
- Hang up immediately.
- Report the scam to CERT NZ using its online reporting form, the reporting form for businesses and individuals on the CERT NZ website.
- If you are in New Zealand, you can also call Netsafe on 0508 638 723.
If you need reassurance about your visa
INZ says visa holders who receive a scam call and want to check their visa status can contact the INZ Service Centre directly, where staff can confirm their details and discuss any questions about their current visa situation. People can reach INZ through its contact us page.
INZ also points people to further information on staying safe from scams and fraud, including scams and fraud guidance on Own Your Online and its own guide on protecting yourself from immigration scams.
